Terms & Conditions / Delivery
If you need any advice before placing your order or require swatches we will be pleased to assist you.
- Online: Simply add the product you desire to your basket and proceed to the checkout.
- Phone: +44 (0)118 9463 704
- E-mail: [email protected]
Standard UK Delivery £3.75 (Orders should be received within 7 days of receipt of order)
Next Day / Urgent Deliveries UK £7.75 (Please call before 12 noon before ordering to confirm availability).
Orders will arrive within seven days of receipt of order unless an item is out of stock in which case we will notify you immediately with an anticipated delivery date.
If you need something urgently please contact us and we will do our best to help you.
Orders can be despatched overseas for £20.00.
Terms & Conditions
We are sure you will be happy with your order – however if for any reason you are not and would like to return it or exchange it please let us know within seven days of receipt of order and return the goods within ten days to:
Tonder & Tonder
The Long Barn, Bryants Farm,
Berkshire RG4 9PB
All postage costs to be covered by the customer unless there is a fault with the product in which case we will refund the full cost of the order plus postage.
Tonder & Tonder are not responsible for returned goods that are lost or damaged in transit. We recommend using a delivery service that requires a signature upon receipt.
All online orders payable through WorldPay and PayPal. We accept the following Credit/Debit Cards for online payment:-
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By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.
1. Information that we collect from you
When you visit, register or order products or services on www.tonderandtonder.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
2. Use of your information
2.1 Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
2.2 In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer, of a similar nature to that which we already provide, which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know.
3. Disclosure of your information
3.1 The information you provide to us will be held on our computers and may be accessed by or given to our staff working within the UK. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.
3.2 Where you have consented when providing us with your details, we may also allow our marketing company, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know.
3.3 Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
3.4 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site.
5. Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
We may link to other websites that are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
7. Accessing and updating
7.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of ten pounds (£10) to meet our costs in providing you with details of the information we hold about you.
7.2 If you think any information we have about you is incorrect or incomplete, please write to us or e-mail us as soon as possible. We will correct or update any information as soon as possible.
All comments, queries and requests relating to our use of your information are welcomed.